Three “quality” leaders in particular are responsible for the rise of the quality management movement and the theories behind the cost of quality: Philip B. Crosby, Joseph M. Juran, and W. Edwards Deming.
Philip B. Crosby devised the zero defects practice, which means, basically, do it right the first
time. Crosby says that costs will increase when quality planning isn’t performed up front, which means you’ll have to engage in rework, thus affecting productivity. Prevention is the key to Crosby’s theory. If you prevent the defect from occurring in the first place, costs are lower, conformance to requirements is easily met, and the cost measurement for quality becomes the cost of nonconformance rather than the cost of rework.
-Posted by Sundar
November 12, 2008 at 2:18 pm |
who has the information about “do it right the first
time”, share them to me. thanks